These Terms of Service govern the sale of goods through the online store operated by Lehtly OÜ (registry code 17318551, VAT EE102897496), located at Koru põik 3-5, Alliku küla, 76403 Saue vald, Harju maakond, Estonia (hereinafter referred to as “Seller”, “we”, or “us”).
1. Prices
All prices shown in the online store are in euros (€) and include Estonian VAT (24%). Shipping costs are displayed before order confirmation. We reserve the right to adjust prices at any time. For orders placed before a price change, the previous price remains valid.
2. Ordering Process and Payment Methods
Orders can be placed without registration. The customer selects desired products, adds them to the shopping cart, and proceeds to checkout to enter delivery and payment details.
Payments are processed securely through Maksekeskus AS (MakeCommerce). All transactions take place in a secure environment:
- Bank link payments (Swedbank, SEB, LHV, Coop, Citadele, Revolut, etc.)
- Credit and debit cards (Visa, Mastercard)
- Apple Pay and Google Pay
- Buy now, pay later solutions (where available)
The merchant does not have access to the customer’s bank or card data. The purchase agreement takes effect once payment has been successfully received on our account.
After payment confirmation, the customer receives an automatic order confirmation by email. If a product is temporarily unavailable or cannot be delivered, we will notify the customer immediately and refund the full payment within 14 days.
3. Delivery
We ship orders worldwide from our warehouse in Estonia. Shipments are handled by DPD (for Estonia, Latvia, and Lithuania) and DHL Express (for all other destinations).
Processing time: Orders are usually prepared within 5–10 business days after payment confirmation.
Estimated delivery times after dispatch:
- Estonia, Latvia, Lithuania – 1–3 working days (via DPD)
- Europe (EU countries) – 2–5 working days (via DHL)
- USA and Canada – 3–7 working days (via DHL)
- Rest of the world – 4–12 working days (via DHL)
All orders include free shipping and full tracking. A tracking link is sent once the order has been dispatched.
Please note: customs or import fees may apply outside the European Union. These charges are the buyer’s responsibility. We are not liable for delays caused by customs clearance, incorrect addresses, or circumstances beyond our control (e.g., courier delays or force majeure).
If the shipment is returned due to an incorrect or incomplete address or if the customer fails to collect it, the customer will be responsible for the return and reshipment costs. Please inspect your order upon arrival and report any visible damage to support@lehtly.com within 48 hours.
4. Right of Withdrawal and Returns
Under EU and Estonian law, consumers have the right to withdraw from a purchase made online within 14 days of receiving the goods, without giving a reason.
Exceptions: The right of withdrawal does not apply to custom-made products created according to the customer’s individual design or specifications. Such orders are considered final and non-refundable once production has begun.
To exercise the withdrawal right for eligible products, please contact us within 14 days of receiving your order at support@lehtly.com. Returned items must be unused, in original packaging, and sent back within 14 days after notifying us. Refunds are processed within 14 days after we receive the returned goods.
The customer is responsible for return shipping costs unless otherwise agreed.
Note: The right of withdrawal applies only to private individuals purchasing for personal use. It does not apply when the buyer is a company or other legal entity.
5. Product Warranty and Liability
All products are covered by a two-year warranty for manufacturing defects under EU consumer protection law. The warranty does not cover normal wear and tear, improper use, or accidental damage.
If you discover a defect, please notify us by email at support@lehtly.com within a reasonable time after discovering the issue. We will repair, replace, or refund the defective item as appropriate.
6. Payment and Security
Payments are processed through the secure payment gateway MakeCommerce (Maksekeskus AS). Accepted payment methods include major bank links, credit/debit cards, and other options provided during checkout. All transactions are encrypted and handled in accordance with EU data protection standards.
7. Limitation of Liability
Lehtly OÜ is not liable for damages or delays caused by circumstances beyond its control, such as force majeure events, courier delays, or third-party service interruptions. Our total liability related to any order shall not exceed the total amount paid for that specific order.
8. Personal Data
Personal data provided during the ordering process are processed in accordance with our Privacy Policy. We collect only the information necessary to fulfill and deliver your order, and we do not share personal data with third parties except as required to provide our services (for example, with payment and delivery partners).
9. Governing Law and Dispute Resolution
These Terms and any disputes arising from them are governed by the laws of the Republic of Estonia. We sell and ship products worldwide, but any legal disputes shall be resolved under Estonian jurisdiction. In case of disputes, the customer may first contact our support team to seek resolution. If no agreement is reached, the consumer may refer the matter to the Consumer Disputes Committee or another officially recognized alternative dispute resolution body in Estonia.
10. Contact Information
Company name: Lehtly OÜ
Reg. code: 17318551
VAT: EE102897496
Address: Koru põik 3-5, Alliku küla, 76403 Saue vald, Harju maakond, Estonia
Email: support@lehtly.com